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FAQs
How do I care for the fabrics/products?
Since many of our products feature premium, artisanal, or handmade craftsmanship, we highly recommend dry cleaning or a gentle hand wash in cold water to maintain the fabric's premium texture and longevity.
Is my payment secure on your website?
Absolutely. We use industry-standard SSL encryption and trusted, secure payment gateways to ensure your personal and payment details are 100% protected.
What is your Return and Exchange policy?
All sales are final, and we do not offer returns or refunds. However, we provide an Exchange-Only policy strictly in the rare event that you receive a damaged, defective, or incorrect product.
How do I request an exchange for a damaged product?
To be eligible for an exchange, you must fulfill these two mandatory conditions within 2 days (48 hours) of delivery
How do I know if my order is confirmed?
Prepaid Orders: You will receive a confirmation email or WhatsApp message with your unique Order ID and expected delivery time once the payment is successful. COD Orders: You will receive a confirmation message, and our team will contact you to verify the order before processing.
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